- Policies and Procedures /
Your privacy is very important to us.
In order to conduct our business and to comply with our regulators requirements for their approved courses we may need to collect and store personal information including but not limited to: name, address, contact phone number, email address, company name, occupation, ethnic origin, and courses and dates attended with pass or fail information.
All information we collect is held in secure premises and/or in a secure database with access restricted to only the staff who need access to the information to be able to conduct their roles and fulfil the business objectives.
Contact information will be used to send out reminders for the dates qualifications expire. The information may also be used to provide you with information on related products and services that may be of interest. Individuals and organisations can opt out of these if required by replying to an email asking to be removed from future updates or by clicking on the unsubscribe link in an email.
All customers can inform us if they do not want to be contacted by direct postal mail, email, and/or phone and this is recorded along with their contact information. Customers can also ask us change any part of, or remove all, their contact information from out database and we will comply within 48 hours.
From our web site, training courses, and marketing activity we also use opt in email marketing lists that fully comply with UK regulations on email marketing e.g. opt in and unsubscribe regulations.
First Aid For All will not give away or sell your contact details and we will only use them to provide you with the specific information that you have requested.
First Aid For All Limited does not store customer financial information e.g. credit card or bank account details.
Data required for issuing certificates: we hold personal data for a minimum of 5 years to comply with our regulator. We are required to hold it for this duration in case of disputes e.g. proving that a person was trained by us, in a specific qualifciation and on a specific date.
Certificates can only be issued if the person agrees to this.
Booking on behalf of someone else: you must check that all attendees you are booking for understand and agree to our privcy policy and terms and conditions.
Cookies are very small text files that are stored on your computer when you visit some websites.
You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.
The following is strictly necessary in the operation of our website.
This Website Will:
- Remember what is in your shopping basket
- Remember where you are in the order process
- Remember that you are logged in and that your session is secure. You need to be logged in to complete an order.
The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).
This Website Will:
- Offer Live Chat Support (if available)
- Track the pages you visits via Google Analytics
This Website Will:
- Allow you to share pages with social networks such as Facebook (If available)
This website will not
- Share any personal information with third parties.
Email Disclaimer & Confidentiality Statement
Email and all files transmitted with them are intended only for the use of the individual or entity to which the email is addressed and they are the property of First Aid For All Limited (FAFA), a company registered in England and Wales with number 06996015. Registered office: 6 Goodacre, Hyde, Cheshire, SK14 4UU. If you are not an intended recipient of an email, you must not copy, distribute or store the information in any format, please notify the sender and destroy all copies of the transmittal. E-mail transmission cannot be guaranteed to be secure or error-free. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. Views expressed in emails do not necessarily reflect those of FAFA, its subsidiaries or affiliates. The email and all transmitted files are for information only and should not be taken as advice or recommendations for compliance with any legal responsibilities. We take reasonable precautions to ensure our emails are virus free. However, we cannot accept responsibility for any virus transmitted by us and we recommend that you subject any incoming email to your own virus checking procedures before use.
"Our course leader Deborah was very efficient, informative and very helpful...."
Mrs J Knighton 26/Apr/2019
First Aid Industry Body Approved: